Team Web Globals (ABN 65 600 477 271), which also trades as WebGlobals (“we”, “us”, “our”), provides web design, development, SEO, advertising, social media, automation and website care services to Australian businesses.
These terms apply to every quote, proposal and engagement unless we have signed a separate written agreement that says otherwise. By accepting a quote or proposal, paying a deposit, or asking us to begin work, you agree to these terms.
They should be read together with our Privacy Policy.
1. These terms and your agreement with us
“You” means the business or person engaging us. Our agreement is made up of these terms, the quote or proposal you accepted, and any scope document we both agree in writing.
Where a signed agreement, statement of work or scope document conflicts with these terms, that document applies to the extent of the inconsistency.
Nothing in a purchase order or your own standard terms varies these terms unless we agree to it in writing.
2. Quotes, prices and GST
All prices are in Australian dollars and, unless stated otherwise, are quoted excluding GST. GST is added where it applies and shown separately on your tax invoice.
The prices published on this website are starting points for the scope described. Your quote is fixed before work starts, and we do not change it mid-project for work within the agreed scope.
Quotes are valid for 30 days from the date we issue them.
Work outside the agreed scope — additional pages, features, integrations, content or revision rounds — is quoted separately and proceeds only once you approve it in writing.
3. Payment terms
One-off projects. A deposit of 50% is payable to book the work into our schedule, and the balance is payable on completion, before the site is launched or handed over. Larger projects may be invoiced in agreed milestones set out in your quote.
Monthly services. Retainers and care plans are invoiced monthly in advance.
Annual billing. Where a care plan offers annual billing and you choose it, the full year is invoiced in advance at the discounted annual price. That price is fixed for the year you have paid for.
Invoices are payable within 7 days of the invoice date unless your quote states otherwise.
If an account falls overdue we may pause work and suspend services after giving you notice. We will not withhold assets you have already paid for.
4. What we need from you
To deliver on time we need content, images, logins and approvals supplied within a reasonable time, and one person with authority to approve work on your behalf.
You are responsible for making sure any content, images, logos or data you supply is accurate and that you have the right to use it. You keep ownership of what you supply, and you grant us permission to use it for the purpose of delivering your project.
Where content you supply is misleading, unlawful, or infringes the rights of others, we may decline to publish it.
Delays in supplying content or approvals move the delivery dates accordingly.
5. Timelines and revisions
Timelines are estimates based on prompt supply of content and feedback. As a guide, most five to ten page websites take four to six weeks from kickoff to launch, and e-commerce builds six to eight weeks.
Each website plan includes the revision rounds set out in that plan — one round on Basic, two on Starter, three on Growth and Premium, and three or more on store builds. A revision round means one consolidated set of feedback, not a series of separate changes.
Further rounds, or changes to a design already approved, are quoted as additional work.
6. Monthly services, cancellation and no lock-in
Our monthly services — SEO, AI SEO, Google Ads and other campaign management, social media, and WordPress care plans — run month to month. There are no lock-in contracts. Annual billing on care plans is optional.
Either of us may cancel by giving 30 days notice in writing. Services continue, and are payable, through the notice period.
Annual billing is prepaid and not refundable. If you cancel a care plan you have paid for annually, the plan continues until the end of the year you have paid for, and the unused part of that year is not refunded. At the end of the paid year your plan continues month to month at the monthly price, unless you tell us you want to renew annually or cancel. This does not affect your rights under the Australian Consumer Law, including where we fail to provide the services.
Monthly fees are for the work performed in that month. They are not held in credit and unused work does not roll over.
On cancellation we hand over access to the accounts and assets held in your name. Premium plugin licences and subscriptions supplied as part of a care plan end with that plan, and you may need your own licence to keep those features updated.
7. Third-party services and advertising spend
Advertising spend on Google, Meta, LinkedIn and similar platforms is separate from our management fee and is billed by the platform directly to your own account. You own that account and its data.
Some services rely on third-party platforms and subscriptions — hosting, LeadGenie, domain registration, premium plugins or payment gateways. Where those are billed to you directly, their own terms and pricing apply.
We are not responsible for the acts, outages, policy changes, pricing changes or account decisions of third-party platforms, including changes to search or advertising algorithms.
8. Ownership and intellectual property
On full payment, you own the website we build for you — the design as delivered, the code written for your project, the database, your content and your customer data. Your domain, hosting, advertising and CRM accounts are held in your name.
We keep ownership of our own pre-existing materials — internal tools, frameworks, code libraries, processes and templates — and of anything we develop for general use. We grant you a perpetual licence to use those materials as part of your project.
Third-party components such as themes, plugins and stock imagery remain licensed under their own terms.
We may describe and show the work in our portfolio, case studies and marketing unless you ask us in writing not to.
9. WordPress care plans, hosting and backups
Plans. Our WordPress care plans are Monthly Watch, Fortnightly Watch, Weekly Watch and Daily Watch. Each plan sets how often we back up your website, update its WordPress core, plugins and theme, scan it for security issues, and fix what those scans find. What each plan includes is described on our WordPress Maintenance page as it stood when you signed up, together with your quote. The premium plugin licences we use to update, back up, manage and secure your website are included while the plan is active.
How scheduled work runs. Scheduled backups, updates, scans and fixes run automatically, usually overnight, on your plan’s schedule. We need administrator access to your website and permission to run our maintenance tools on it. If a scheduled check cannot be completed, for example because your host is down, our access has been removed or something on the website blocks it, we try again at the next opportunity and tell you if the problem continues.
Online stores and advanced functionality. Online stores and websites with advanced functionality are covered on Daily Watch only. Advanced functionality means payment checkouts, bookings or appointments, member logins or customer accounts, online courses, and custom features or integrations with other systems such as a CRM or stock system. If your website gains any of these while it is on another plan, we will tell you, and it moves to Daily Watch from your next billing date after 30 days written notice. If you do not want it to move, you may cancel instead.
Urgent work between scheduled checks. On Monthly Watch, Fortnightly Watch and Weekly Watch, anything that needs fixing before your next scheduled check, such as a security issue, a website that is down or an urgent change, is quoted before we start and done only once you approve it. On Daily Watch, issues are fixed daily, and urgent problems with your website’s security, software or availability are handled as they happen at no extra cost.
Website changes on Daily Watch. Daily Watch includes unlimited updates and changes to your existing pages, such as text, images, documents, team profiles, prices and opening hours, usually completed by the next business day, on a fair use basis. Fair use means requests of the size and frequency a typical business website needs. If the requests in a month amount to a project, such as rewriting a whole website, we will tell you and quote that part separately. Daily Watch also includes up to one hour a month of small development tweaks, which does not roll over, and speed optimisation. We do not promise a particular speed score, because speed also depends on your hosting, your content and third-party services.
What care plans do not include. New pages, website builds or redesigns; design changes to existing pages; new features, or customising how existing features work; building new e-commerce functionality; content writing, video or photography; marketing of any kind, including SEO, advertising, social media and lead generation; web hosting and domain names; and third-party paid plugins, themes or applications other than those we supply. We quote these separately.
Backups. As part of an active care plan we keep backups of your website offsite and hold a limited number of recent copies for each website. We take reasonable steps to keep them restorable. You remain responsible for keeping your own copy of anything you cannot afford to lose.
Security. We take reasonable steps to keep your website maintained and secure, and we keep updating our own systems as new kinds of threats appear. No one can guarantee that a website will never be hacked, infected with malware or taken offline, because new threats keep emerging, including attacks assisted by artificial intelligence. If something does get through, we restore your website from a recent backup and fix it as your plan provides.
Reports. Each care plan includes a monthly report. Where we have given you access to our client dashboard, it shows your reports and our work log for your website.
Changing plans. You can move to a different care plan by telling us in writing. A move to a more frequent plan starts from your next billing date, or sooner if we agree. A move to a less frequent plan takes effect after 30 days notice. A website that must be on Daily Watch cannot move to another plan.
10. Post-launch support
Every build includes 30 days of support after launch. That covers fixing defects in what we built, and minor changes. It does not cover new features, new pages, new content, third-party platform failures, or problems caused by changes made by someone else.
After that period, ongoing support is available through a care plan or quoted as required.
11. Privacy and confidentiality
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. How we do that is set out in our Privacy Policy.
Each party agrees to keep the confidential information of the other confidential, and to use it only for the purpose of the engagement. This does not apply to information that is public, already known, or required to be disclosed by law.
You remain responsible for your own compliance obligations on your website, including your own privacy policy, cookie consent and any industry advertising rules that apply to you. We build to the requirements you give us.
12. Australian Consumer Law and our liability
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees, or any other right you have that cannot lawfully be excluded.
Where we are permitted to limit our liability, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.
To the extent the law allows, we are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of data, or loss of anticipated savings.
We do not guarantee particular search rankings, advertising results, traffic volumes, leads or sales, or that a website will be free from security breaches, malware or downtime. Search engines and advertising platforms are controlled by third parties and their results change.
To the extent the law allows, our total liability in connection with an engagement does not exceed the fees you have paid us for the service giving rise to the claim in the 12 months before the claim.
13. Suspension and termination
Either party may end an engagement by written notice if the other is in material breach and has not remedied it within 14 days of being asked to.
We may suspend services where an account is overdue, or where continuing would require us to do something unlawful, misleading, or in breach of a platform policy.
If a project is cancelled part-way through, you are liable for the work completed to that point and we will invoice for it. Deposits cover work already scheduled and performed and are not refundable once work has started.
14. Changes to these terms
We may update these terms from time to time to reflect changes in our services or the law. The version published on this page at the time you accept a quote is the version that applies to that engagement.
Updated versions are published here with a new last-updated date.
15. Governing law
These terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.
16. How to contact us
For any question about these terms, or about a quote or engagement:
WebGlobals — ABN 65 600 477 271
Suite 106, Level 1, 93 George St, Parramatta NSW 2150
Email: [email protected]
Phone: 0485 023 123
