Core, plugin and theme updates, offsite backups, security scans for malware and hidden threats with a fix round for anything found, a firewall, uptime monitoring, SSL checks, premium plugin licences, a client dashboard and support. How often it happens is in the plan name: Monthly, Fortnightly, Weekly or Daily Watch.
Our scans look for malware, backdoors, hidden admin accounts and spam pages on your plan’s schedule, and anything found is fixed in that plan’s fix round. If a hack needs fixing before your next scheduled check, on Monthly, Fortnightly and Weekly Watch we quote the urgent work first and start once you approve, and on Daily Watch it is included. Every clean-up is recorded in your dashboard, with what happened and what we changed to stop it happening again.
Our website maintenance packages are $90 a month for Monthly Watch, $150 for Fortnightly Watch, $195 for Weekly Watch and $220 for Daily Watch, all in AUD ex GST, month to month with 30 days notice. Annual billing saves 5% on Weekly Watch and 10% on Daily Watch, and is paid yearly in advance and non-refundable.
We check first. Before every update run we take a fresh backup, then apply updates on your plan’s schedule, monthly, fortnightly, weekly or daily, and check the site afterwards. On Weekly and Daily Watch, updates are tested on a staging copy of your site first. If an update misbehaves, we roll it back from that backup. We work hard to make sure an update isn’t the thing that breaks your website.
Speed optimisation is part of our Daily Watch plan: caching, image compression, CSS and JavaScript optimisation and lazy loading, paired with a Cloudflare CDN, with Largest Contentful Paint as a key target. On other plans, speed work can be quoted as a one-off.
Yes. Every plan includes email support during business hours, and Fortnightly, Weekly and Daily Watch add phone support. Daily Watch also includes unlimited updates and changes to your existing pages, done by the next business day (fair use), and small development tweaks. Larger work is quoted separately. You talk to our team in Parramatta on 0485 023 123, not a ticket bot or an offshore queue.
WordPress is updated constantly, and so are the plugins and themes built on top of it. Those updates patch security holes and fix bugs, but they can also clash with each other if they’re applied carelessly. Maintenance keeps everything current and compatible, keeps a clean backup ready, watches for downtime, and keeps the site fast. Without it, small problems quietly build up until one becomes a hack, a crash or a slow site that costs you enquiries.
Yes, most sites we look after weren’t built by us. We start with a health check of your existing WordPress site, flag anything that needs attention, and once you’re on a plan we maintain it from there. If a site is already broken or compromised when you come to us, we can scope a one-off recovery first, then move it onto ongoing maintenance so it stays sorted.
You can, and some owners do. The catch is that clicking “update all” without checking compatibility, or without a recent backup and somewhere safe to test, is exactly how sites break. Maintenance is also more than updates: it’s backups, security hardening, malware scanning, uptime monitoring and speed work, done consistently. A plan takes the whole job off your plate so it actually gets done, every month, by someone who can fix it if an update misbehaves.
Hosting is not included. You keep your own hosting and we work alongside your provider, and we will tell you if it is holding the site back. Our care plans take their own offsite backups on your plan schedule regardless of what the host does, because host backups are often older or less complete than owners expect, and are often stored on the same server as the site.
On Monthly, Fortnightly and Weekly Watch, scans and fixes run on your plan’s schedule. If something can’t wait, such as a security issue, a site that is down or an urgent change, we’ll quote the work before we start and only begin once you approve. On Daily Watch, urgent fixes are included. Uptime monitoring alerts us if your site goes down on any plan, and we’ll let you know straight away.
Your monthly maintenance report, which you can download as a PDF: updates applied, vulnerabilities patched, issues found and resolved, backups taken and uptime for the month. You also see our work log, showing what we did, when, and how long it took. It’s the same information our team works from.
We’ve seen far more harmful activity on the websites we look after, from hidden admin accounts to spam pages tucked behind normal-looking homepages. Keeping sites safe now takes more frequent checks and more of our team’s time, and we’ve built our own system to do it consistently. Our plans are now based on how often we back up, update, scan and fix, so you can choose the level of cover your business needs.
No, and no honest provider can. New threats appear all the time, and AI is helping attackers move faster. What we do is reduce the risk as far as we reasonably can: we back up, update, scan and fix on your plan’s schedule, keep our own systems up to date, and record every new kind of threat we find so our checks keep improving. If something does get through, there’s a recent offsite backup to recover from, and every step we take is recorded in your dashboard.
Daily Watch. Online stores and websites with advanced functionality, such as online stores and payment checkouts, bookings and appointments, member logins or customer accounts, online courses, and custom features or integrations with other systems such as a CRM or stock system, are only covered on Daily Watch. They handle payments or customer data, run more plugins that update more often, and lose sales or bookings the moment something breaks, so they need daily backups, updates, scans and fixes. Standard websites with pages, a blog and enquiry forms can choose any plan.
Monthly Watch suits a small brochure site that rarely changes. Fortnightly Watch suits a site that brings in regular enquiries. Weekly Watch suits a busy standard website, such as one you run ads to, where a week of exposure would cost real money. Daily Watch is the plan for online stores and websites with advanced functionality, and suits anyone who wants us to make their website changes too. If you’re not sure, book a free site health check and we’ll recommend one.
