Core, plugin and theme updates, offsite backups, malware scanning and removal with a firewall, uptime monitoring, speed and Core Web Vitals checks, premium plugin licences and support. Frequency scales by plan: Essentials updates and backs up monthly, Care updates fortnightly with on-demand backups, and Priority updates and backs up weekly with a staging site.
If your site is on one of our care plans, we treat it as a priority. We restore from the most recent clean backup, remove the malware, and add further security hardening to close the gap. We then run a short post-incident review so you understand how it happened and how we’ve reduced the chance of it recurring.
Our website maintenance packages are $90 a month for Essentials, $150 a month for Care and $180 a month for Priority, all in AUD ex GST, month to month with 30 days notice. Annual billing saves 10% on Care and 20% on Priority.
We check first. Updates are applied on a schedule, monthly on Essentials, fortnightly on Care and weekly on Priority, after a compatibility review, and Priority tests them on a staging copy before anything touches the live site. An update should never be the thing that breaks your website.
We configure caching, image compression, CSS and JavaScript optimisation and lazy loading, paired with a Cloudflare CDN. Performance is checked monthly on Care and fortnightly on Priority against Core Web Vitals, with Largest Contentful Paint as a key target. Speed work is part of the care plan, not a separate add-on.
Yes. Every plan includes email support during business hours, and Care and Priority include monthly hours for minor content changes such as text edits, image swaps and small tweaks. Larger work is quoted separately. You talk to our team in Parramatta on 0485 023 123, not a ticket bot or an offshore queue.
WordPress is updated constantly, and so are the plugins and themes built on top of it. Those updates patch security holes and fix bugs, but they can also clash with each other if they’re applied carelessly. Maintenance keeps everything current and compatible, keeps a clean backup ready, watches for downtime, and keeps the site fast. Without it, small problems quietly build up until one becomes a hack, a crash or a slow site that costs you enquiries.
Yes, most sites we look after weren’t built by us. We start with a health check of your existing WordPress site, flag anything that needs attention, and once you’re on a plan we maintain it from there. If a site is already broken or compromised when you come to us, we can scope a one-off recovery first, then move it onto ongoing maintenance so it stays sorted.
You can, and some owners do. The catch is that clicking “update all” without checking compatibility, or without a recent backup and somewhere safe to test, is exactly how sites break. Maintenance is also more than updates: it’s backups, security hardening, malware scanning, uptime monitoring and speed work, done consistently. A plan takes the whole job off your plate so it actually gets done, every month, by someone who can fix it if an update misbehaves.
Hosting is not included. You keep your own hosting and we work alongside your provider, and we will tell you if it is holding the site back. Our care plans take their own offsite backups on your plan schedule regardless of what the host does, because host backups are often older or less complete than owners expect, and are often stored on the same server as the site.
