Our WordPress maintenance services cover the full care cycle: daily offsite backups, weekly plugin, theme and core updates, security scanning and hardening, 24/7 uptime monitoring, speed and Core Web Vitals optimisation, and a plain-English monthly report. Care and Priority plans also include monthly hours for minor content changes.
If your site is on one of our care plans, we treat it as a priority. We restore from the most recent clean backup, remove the malware, and add further security hardening to close the gap. We then run a short post-incident review so you understand how it happened and how we’ve reduced the chance of it recurring.
Our WordPress care plans are Essentials at $90/mo ex-GST (updates, backups, security and uptime monitoring), Care at $150/mo — our most popular plan, fully managed — and Priority at $180/mo for business-critical sites. All prices are in AUD, ex-GST, with no lock-in — cancel with 30 days’ notice.
On Care and Priority we review updates before applying them — some plugin updates conflict with themes or other plugins, so we check compatibility first, and Priority tests in staging before anything touches your live site. Essentials plans apply updates weekly as a managed batch. The goal is simple: an update should never be the thing that breaks your website.
We configure caching, image compression, CSS and JavaScript optimisation and lazy loading, paired with a Cloudflare CDN. Performance is checked each month against Core Web Vitals, with Largest Contentful Paint (LCP) as a key target. Speed work is part of the care plan, not a separate add-on.
Yes. Every plan includes WordPress support by email during business hours, and Care and Priority include monthly hours for minor content changes (text edits, image swaps, small tweaks). Larger work is quoted separately. Your support requests come straight to us in Parramatta, NSW — call 0485 023 123 and speak to the person managing your site, instead of logging a ticket and waiting.
WordPress is updated constantly, and so are the plugins and themes built on top of it. Those updates patch security holes and fix bugs — but they can also clash with each other if they’re applied carelessly. Maintenance keeps everything current and compatible, keeps a clean backup ready, watches for downtime, and keeps the site fast. Without it, small problems quietly build up until one becomes a hack, a crash or a slow site that costs you enquiries.
Yes — most sites we look after weren’t built by us. We start with a health check of your existing WordPress site, flag anything that needs attention, and once you’re on a plan we maintain it from there. If a site is already broken or compromised when you come to us, we can scope a one-off recovery first, then move it onto ongoing maintenance so it stays sorted.
You can, and some owners do. The catch is that clicking “update all” without checking compatibility — or without a recent backup and somewhere safe to test — is exactly how sites break. Maintenance is also more than updates: it’s backups, security hardening, malware scanning, uptime monitoring and speed work, done consistently. A plan takes the whole job off your plate so it actually gets done, every month, by someone who can fix it if an update misbehaves.
Hosting isn’t included — you keep your own hosting and we work alongside your provider (and we’re happy to advise if it’s holding the site back). On backups, our care plans take their own daily offsite copies regardless of what your host does, because host backups are often older or incomplete than people expect, and stored on the same server that might fail. That independent, tested backup is a core part of the plan, not an optional extra.
