Home / AI Agents

AI agents · LeadGenie · Chat, SMS and phone

AI Lead Generation Agents That Answer, Qualify and Book While You Sleep

WebGlobals is an AI automation agency in Parramatta that builds lead generation agents for Australian businesses on LeadGenie: conversational AI on your website and SMS, and a phone agent for inbound calls, trained on your services, qualifying every enquiry against your criteria, booking straight into your calendar and logging every word in your CRM, 24 hours a day. Chat agents from $1,500 setup plus $150 a month ex GST.

Inbound call · answered in 1 ring

WebGlobals AI Agent

Live · qualifying caller

“No worries — I’ve got you booked for a site audit Thursday at 10am. You’ll get a text confirmation now.”

[ What it is ]

AI agents for business, never miss an enquiry again.

Most service businesses lose enquiries after hours. A potential client visits at 9pm, has a question, and because nobody’s there, they go elsewhere. AI agents change that. As an AI automation agency, we build conversational AI that answers questions, gathers contact details, qualifies the enquiry and books the appointment, all on its own. Your team wakes up to qualified leads in the CRM, with the full transcript attached.

Who it's for

Service-Based Businesses

Trades, health clinics, professional services, real estate, anyone who relies on enquiries to drive revenue.

Who it's for

Existing LeadGenie Users

Have LeadGenie but haven’t activated its AI. We build and train the AI agent inside your existing account.

Platforms & tools

LeadGenie

AI Chatbot

AI Phone Agent

Twilio SMS

n8n

Google Calendar

Zapier

CRM integrations

[ Definition ]

What is a lead generation agent?

A lead generation agent is an AI system that talks to your prospects the way your best receptionist would: it answers the question they came with, asks the qualifying questions you would ask about budget, suburb, timing and the job, books the appointment or quote, and records the whole conversation in your CRM. It works on web chat, SMS and phone, at 2am on a Sunday as well as 10am on a Tuesday, and hands off to a person the moment a conversation goes beyond what it is allowed to promise. Ours run on LeadGenie, our AI lead platform, and we build them for trades, clinics, property, finance and professional services across Australia, from AI phone answering for tradies to an AI receptionist for dental practices.

[ AI agents vs chatbots ]

Is an AI agent different from a chatbot?

Short answer: yes. A basic chatbot follows a fixed decision tree and gets stuck the moment a customer phrases things differently. An AI agent understands the question, holds a natural back-and-forth, and actually completes the task, qualifying the lead and booking the job. As an AI chatbot agency, we build the second kind, then connect it to your calendar and CRM so the conversation turns into a booking rather than a dead end.

Basic scripted chatbot

Answers, then stalls

WebGlobals AI agent

Understands, then acts

[ What's included ]

An AI chatbot agency build, from first message to booked appointment.

Every component built and tested before going live, conversation flow, calendar integration, CRM pipeline and human escalation logic. Chat, SMS and phone, all working from one LeadGenie account. Everything runs on LeadGenie, our AI lead platform.

LeadGenie sub-account setup (or built inside your existing account)
AI chatbot for your website and SMS, trained on your services, FAQs and pricing
AI phone / voice agent option for inbound calls (add-on)
Lead qualification scripts that filter serious enquiries from tyre-kickers
Appointment booking built in (Google Calendar or LeadGenie calendar)
CRM pipeline setup, every lead auto-flows into a LeadGenie contact record
Human escalation logic so the agent knows when to hand off to your team
24/7 availability across chat, SMS and phone
30-day training period to refine responses from real conversations
Monthly reporting on enquiry volume, qualification rate and bookings

[ How it works ]

From blueprint to live agent.

We script every scenario before building, normal enquiries, edge cases, escalation triggers.

Discovery

Map your services, common questions, qualification criteria and what a “good lead” looks like.

Script Design

Write the conversation flow, greeting, questions, FAQ answers, objection handling, booking.

Build

Build the LeadGenie AI agent, connect it to your calendar and CRM, and set up escalation paths.

Test

Run through every scenario before live, normal enquiries, edge cases, handoff triggers.

Deploy + Train

Go live and monitor closely for 30 days, refining responses from real conversations.

[ What they do ]

One LeadGenie AI agent, many jobs done.

An AI agent isn’t just a chatbot that says hello. Built properly, it does the repetitive front-desk work that eats your team’s day, so people only ever pick up the conversations that need a human. Here’s where Australian businesses put AI agents to work.

Answer enquiries

Replies to website and SMS questions instantly, day or night, in your brand voice.

Qualify leads

Asks the right questions to sort serious buyers from browsers before your team gets involved.

Book appointments

Checks your calendar and locks in the booking, no back-and-forth, no double-handling.

Answer the phone

An AI phone agent handles inbound calls, captures details and routes the urgent ones.

Capture after hours

Turns 9pm visitors into recorded leads instead of missed opportunities.

Hand off to humans

Knows its limits and escalates to your team by SMS or email when a person is needed.

[ Use cases ]

Where Australian businesses put AI agents to work.

The same conversational AI can wear several hats. Most clients start with one job, usually after-hours capture or appointment booking, then expand once they see the leads landing in their CRM. Here’s each use case in plain English.

Website chat agent

An AI chatbot sits on your site and answers questions the moment a visitor asks, in your brand voice, drawing on your real services and pricing. It keeps people engaged instead of letting them bounce to a competitor.

AI phone / voice agent

An AI voice agent answers inbound calls, understands what the caller needs, captures their details and either books them in or routes the urgent ones to a person. No more calls ringing out or going to voicemail.

Lead qualification

Before your team spends a minute on a lead, the agent asks the questions that matter, budget, timeframe, location, job type, and scores the enquiry. Serious buyers rise to the top; tyre-kickers are filtered out.

Appointment booking

When someone’s ready, the agent checks your live calendar and locks in the booking, no email tag, no double-handling. It writes the appointment to your Google or LeadGenie calendar automatically.

FAQ deflection

Opening hours, pricing ranges, service areas, “do you cover my suburb?”, the agent handles the repetitive questions that flood your inbox, so your team only deals with the conversations that genuinely need them.

After-hours capture

Most enquiries arrive when you’re closed. The agent works nights, weekends and public holidays, turning a 9pm visitor into a qualified, recorded lead in your CRM instead of a missed opportunity you never knew about.

[ Why it works ]

24/7

Availability, your AI agent never sleeps and never calls in sick

Multi

Many conversations at once, no hold times, no missed chats

LeadGenie CRM

Every lead auto-captured with the full conversation transcript

Handoff

Human escalation built in, the agent knows when to involve your team

An AI agency that builds agents around your industry.

[ Transparent pricing ]

Straightforward, fair pricing.

All prices in AUD, ex-GST. LeadGenie platform fees (~$97–$297/mo USD) billed separately by LeadGenie.

Chat Agent

$1,500 setup

+ $150/mo · ex-GST

Phone Agent

$2,500 setup

+ $250/mo · ex-GST

Frequently asked questions.

Everything you need to know, if your question isn’t here, just ask.

What is a lead generation agent?

An AI system that talks to prospects on your website, by SMS or by phone, asks the qualifying questions you would ask, books the appointment or quote and records the conversation in your CRM, without a person involved until handover. We build them on LeadGenie from $1,500 setup plus $150 a month ex GST.

What is an AI automation agency?

An AI automation agency designs, builds and manages AI agents that do real work for your business, answering enquiries, qualifying leads and booking appointments. WebGlobals is an AI automation agency based in Parramatta, NSW, building AI agents for Australian businesses on LeadGenie.

What are AI agents for business, and how are they different from a chatbot?

AI agents for business are conversational AI assistants that talk to your customers by chat or phone, answering questions, capturing details, qualifying leads and booking appointments. Unlike a basic scripted chatbot, a well-built AI agent follows your qualification logic, knows when to escalate to a human, and logs every conversation in your CRM.

What is a LeadGenie AI agent?

A LeadGenie AI agent is a conversational AI built inside the LeadGenie platform. It engages your website visitors or callers by chat or phone, answers their questions, qualifies them as leads, and books appointments automatically, 24 hours a day. As an AI chatbot agency, we build, train and maintain it for you.

Can the AI agent book appointments into my calendar?

Yes. We integrate the AI agent with your Google Calendar or LeadGenie calendar. When a lead is ready to book, the agent checks your live availability and confirms the appointment automatically, no back-and-forth and no double bookings.

What happens if the AI agent cannot answer, or says something wrong?

Agents are trained only on approved content, given explicit rules about what they must not promise, tested against scripted scenarios before launch and refined through a 30-day training period on real conversations. Anything outside scope escalates to a person with the full transcript attached, and every conversation is logged for review.

Do I need LeadGenie already, and what does it cost?

Not necessarily, we can set up a LeadGenie sub-account for you, or build inside your existing one. AI chat agents start from $1,500 setup plus $150/mo; phone agents from $2,500 setup plus $250/mo; a full chat-plus-phone suite from $3,500 setup plus $350/mo (all AUD, ex-GST). LeadGenie platform fees are billed separately by LeadGenie.

What is an AI agent for business, in plain English?

An AI agent for business is a conversational assistant that talks to your customers by chat or phone and completes a task on your behalf, answering an enquiry, qualifying the lead, and booking the appointment. Think of it as a tireless front-desk team member that works 24/7, follows your scripts exactly, and records every conversation in your CRM.

How much does an AI chatbot cost in Australia?

At WebGlobals, an AI chatbot starts from $1,500 setup plus $150/mo, a phone AI agent from $2,500 setup plus $250/mo, and a combined chat-plus-phone suite from $3,500 setup plus $350/mo, all AUD, ex-GST. Your LeadGenie platform subscription is billed separately by LeadGenie. Final pricing depends on how many conversation flows and integrations you need, so we confirm a fixed quote at the strategy call.

How long does it take to build and go live?

A standard chat agent is typically scripted, built and tested within a few weeks, depending on how quickly we can map your services and FAQs together. Phone agents take a little longer because of call-flow testing. After launch we monitor closely for 30 days, refining responses from real conversations before stepping back.

Will the AI sound robotic, or can it match our brand?

We tune the agent’s tone to your brand, friendly and casual, or formal and precise, whichever fits how you talk to customers. It’s trained on your real services, pricing and FAQs, so replies sound like your business rather than a generic bot. If a conversation needs a human touch, the agent hands over cleanly to your team. For broader CRM and workflow automation beyond conversations, see our business automations service.

[ Keep exploring ]

An AI agent works best as part of a bigger system.

Business Automations

Once the agent captures a lead, automation takes over, follow-ups, reminders, pipeline moves and CRM workflows that run without anyone lifting a finger.

Lead Generation

An agent qualifies the leads you have. Lead generation fills the top of the funnel, paid ads, landing pages and a steady flow of new enquiries for it to work on.

All Services

Web design, SEO, e-commerce, social and more, see how every WebGlobals service fits together to help your Australian business grow online.

[ Let's begin ]

Ready to deploy your AI agent?

Book a free 30-minute call with our AI automation agency. We’ll map your enquiry flow and show you honestly what an AI agent would look like for your Australian business, no obligation.

0485 023 123

Get a free agent demo

No obligation. One business day turnaround.